Privacy Policy

ZIP.HOME.ee considers the protection of the privacy of its customers and website users important. This Privacy Policy describes the principles governing the collection, use, transfer, disclosure and storage of personal data. ZIP.HOME.ee processes personal data in accordance with applicable European Union legislation and the laws of the Republic of Estonia. Please read this Privacy Policy carefully.

Collection and Use of Personal Data

Personal data means any information that can directly or indirectly identify an individual. ZIP.HOME.ee collects and processes personal data for the following purposes:
• fulfilling contractual obligations;
• communicating with customers;
• complying with legal obligations.

Personal data may be collected in the following ways:
• when contact information is provided through the website or by other means, including name, personal identification code, postal address, telephone number, email address and preferred method of communication;
• when using the website, including customer account information and cookies;
• when making purchases or placing orders in our showroom or online store, including purchase history and preferences;
• when submitting an application for instalment payment or financing.

Collection of Non-Personal Data

ZIP.HOME.ee may also collect non-personal data – information that cannot be directly associated with a specific individual, such as language preference, location, age group or gender.
Aggregated statistical information about website usage may be collected to improve the functionality, content and user experience of the website. Such aggregated information is treated as non-personal data under this Privacy Policy.

Use and Retention of Personal Data

Collected personal data may be used for:
• processing orders and arranging delivery of goods;
• fulfilling contractual obligations;
• informing customers about products, promotions and events.

Customers have the right to unsubscribe from marketing communications at any time.

Where the processing of personal data is based on consent, the customer may withdraw that consent at any time by submitting a written request in a reproducible form. Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn. Personal data is retained for the duration of the customer relationship. Information that must be retained by law, such as accounting records, is stored for the period required by applicable legislation. Redcut Grupp OÜ is the controller of personal data collected through the ZIP.HOME.ee website and online store and may transfer payment-related personal data to authorised processors, including ESTO AS.

Transfer of Personal Data to Third Parties

For the purpose of providing services, ZIP.HOME.ee may transfer personal data to third parties that are contractually required to maintain the confidentiality and security of such data. These parties may include:
• logistics and courier service providers;
• payment and instalment service providers;
• IT and hosting service providers.

Access, Correction and Deletion of Personal Data

Customers can access, modify and update certain personal information through the “My Account” section of the website.

Customers have the right to:
• request access to their personal data;
• request correction or deletion of their personal data;
• request restriction or termination of data processing;
• request the transfer of their personal data in a commonly used format.

To prevent misuse, requests concerning personal data must be submitted in a form that allows the identity of the person making the request to be verified, for example with a digital or handwritten signature. ZIP.HOME.ee will respond to requests within 30 days. A request to terminate the processing of personal data may result in the termination of the customer relationship if the data is necessary for providing the requested services or fulfilling contractual obligations.

Protection of Personal Data

ZIP.HOME.ee applies appropriate administrative, technical and physical security measures to protect personal data. Access to personal data is restricted to authorised persons. If you suspect that your personal data has been used in violation of this Privacy Policy or has become accessible to unauthorised persons, please contact us immediately.

Security

All personal data collected while visiting or making purchases through the ZIP.HOME.ee online store is treated as confidential.
Encrypted data communication with banks and payment service providers helps ensure the security of personal and payment information.

Changes to the Privacy Policy

By using the ZIP.HOME.ee website or submitting a customer application, you confirm that you have read this Privacy Policy. ZIP.HOME.ee reserves the right to amend this Privacy Policy when necessary. Changes will be published on the website, and registered customers may also be informed of significant changes.