ZIP.HOME.ee is committed to protecting the privacy of its clients and website users. This Privacy Policy explains the principles governing the collection, use, disclosure, transfer, and storage of personal data.
Our online activities comply with the applicable legislation of the European Union and the laws of the Republic of Estonia. Please review this Privacy Policy carefully.
Collection and Use of Personal Data
Personal data refers to any information that directly or indirectly identifies an individual. ZIP.HOME.ee collects and processes personal data in order to:
- fulfill contractual obligations,
- communicate with customers,
- comply with legal requirements.
Personal data may be collected in the following ways:
- When providing contact details on our website or elsewhere (including name, personal identification code, postal address, phone number, email address, and preferred method of contact);
- Through the use of our website, including customer account information and cookies;
- When making purchases or placing orders in our store or e-store, including purchase history and preferences;
- When submitting an installment payment application.
Collection of Non-Personal Data
ZIP.HOME.ee also collects non-personal data — information that cannot be directly linked to a specific individual (such as language preference, location, age group, or gender).
We may collect data about user activity on our website in aggregated form. This data is used to improve website functionality, content relevance, and overall user experience. Aggregated data is treated as non-personal data under this Privacy Policy.
Use and Storage of Personal Data
Collected personal data may be used to:
- process and deliver orders,
- fulfill contractual obligations,
- inform customers about product updates, promotions, and events.
Customers may opt out of receiving marketing communications at any time.
By accepting this Privacy Policy, the customer gives consent to the automated processing of their personal data. Consent may be withdrawn at any time by submitting a written request in a reproducible format. Withdrawal of consent is not retroactive.
Personal data is stored for the duration of the customer relationship. Data that must be retained by law (such as accounting records) is stored in accordance with legal requirements.
ZIP.HOME.ee is the data controller and forwards necessary payment-related personal data to authorized processors, including Maksekeskus AS.
Disclosure to Third Parties
To provide services, ZIP.HOME.ee may disclose personal data to third parties who are contractually obligated to maintain confidentiality. Such parties may include:
- logistics and delivery service providers,
- payment and installment service providers,
- IT and hosting service providers.
Access, Modification, and Deletion of Data
Customers may view, update, and correct their personal data via the “My Account” section of the website.
Customers have the right to:
- request access to their personal data,
- request correction or deletion of data,
- request restriction or cessation of data processing,
- request data portability in a commonly used format.
To prevent misuse, such requests must be submitted in a verifiable form (e.g., digitally signed or personally signed). ZIP.HOME.ee has the right to respond within 30 days.
A request to stop data processing may result in the termination of the customer relationship.
Protection of Personal Data
ZIP.HOME.ee applies appropriate administrative, technical, and physical security measures to protect personal data. Access to personal data is restricted to authorized personnel only.
If you believe that your personal data has been used contrary to this Privacy Policy or exposed to unauthorized persons, please notify us immediately.
Security
All personal data obtained during visits to the ZIP.HOME.ee online store and during purchase processes is treated as confidential.
Encrypted communication with banks and payment service providers ensures the security of personal and payment information.
Amendments to the Privacy Policy
By using the ZIP.HOME.ee website or submitting a customer application, you confirm that you have read and agree to this Privacy Policy.
ZIP.HOME.ee reserves the right to amend this Privacy Policy when necessary. Any changes will be published on the website, and registered customers may be notified accordingly.
Contact Information
Data controller: ZIP.HOME.ee
For questions regarding this Privacy Policy or personal data processing, please contact us at:
tellimine@zipzip.ee